Refund policy
We offer free 30-day returns for customers in the United States and Canada, starting from the day your order is delivered.
Return requirements
To be eligible for a return, items must meet the following requirements:
- Items must be in their original condition, with no signs of wear or damage.
- Items returned by mail must include all original packaging, including tags, box, and pouch.
- If an item was purchased as part of a set, it must be returned as a complete set.
- Orders must be returned in the same country where they were originally purchased.
The following items are non-returnable:
- Engraved or personalized products.
- Gift cards.
- Final sale items.
How to start a return
To start your return, please email us at
contact@holysteller.com
or text us at
+1 (833) 933-3854
with your reason for the return and a photo of the item or items.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at contact@holysteller.com.
Return shipping
Shipping fees are non-refundable. If your return is subject to a return fee, that amount will be deducted from your refund.
How to package your return
Place the jewelry in the original Holysteller pouch or box it arrived in. If you no longer have the original packaging, wrap the jewelry in soft tissue and place it in a small, rigid box with plenty of padding, such as bubble wrap or cotton.
Avoid returning multiple items in the same pouch or box unless they are clearly separated, as this helps prevent tangling and scratching during transit. If available, place the padded pouch or box inside the original Holysteller shipping package. Seal the package securely with strong packing tape, then attach the Holysteller return label provided by email. Your return is now ready to be sent back.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Please note that your return will be processed within 7 business days after it arrives at our warehouse. Once it has been processed, we will send you a confirmation email.
Although your return is processed as soon as possible, it may still take 5 to 10 business days for the funds to appear in your account, depending on your bank or credit card company.
If more than 15 business days have passed since we approved your return, please contact us at contact@holysteller.com.
Mistakenly returned items
Please make sure to send back the correct and complete item or items for your return. Due to logistics and customs restrictions, Holysteller cannot reship or store non-Holysteller items mistakenly sent as returns.